Refund Policy

Return & Refund Policy

At Radiant Ribbons, we want you to be happy with your purchase. If for any reason you are not satisfied, you can return your item(s) within 7 days of receipt.

What can be returned?

• You can return unworn, unwashed, and undamaged items with all original tags attached and in the original packaging.
• This policy applies to all products except for [exchange, returnable, non-returnable products detail is mentioned with each product e.g., personalized items, downloadable products, etc].

What can’t be returned?

• Items that are worn, washed, or damaged.
• Items without original tags or packaging.
• Items returned after the 7 days window.
• Exchange, returnable, non-returnable products detail is mentioned with each product e.g., personalized items, downloadable products, etc

How to return an item:

1. Contact our customer service team at support@radiantribbons.shop to initiate a return request.
2. We will provide you with a return authorization number (RAN) and instructions on how to return your item(s).
3. Pack your item(s) securely in the original packaging, if possible.
4. Include a copy of your packing slip or a note with your RAN number inside the package.
5. Ship the package to the address we provide.
6. You are responsible for the cost of returning the item(s).

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the status of your return within 7-15 business days.
• If your return is approved, we will issue a full refund to the original payment method used for purchase or store credit.
• Please note that shipping costs for returns are non-refundable unless the return is due to our error (e.g., incorrect item shipped).

Exchanges:

• If you would like to exchange an item for a different size, color, or style, please contact our customer service team to initiate an exchange request.
• We will do our best to accommodate your exchange request. However, availability of the desired item may vary.
• If the item you want to exchange is out of stock, we may offer you a store credit or a refund.

Additional Information:

• We recommend using a trackable shipping service for your return.
• You are responsible for the cost of returning the item(s) unless the return is due to our error.
• Processing times for refunds may vary depending on your bank or payment processor.

We strive to make the return or exchange process as easy as possible. If you have any questions, please don’t hesitate to contact our customer support team.